RM Partners is putting patients, their families and carers at the heart of service planning, delivery and on-going improvement. Our patient experience programme of work aims to get meaningful and representative patient engagement in a range of ways and to put patient experience on a par with clinical effectiveness.

We are currently focusing on the establishment of the RM Partners Patient Advisory Group, who will advise on all aspects of RM Partners work, and on implementing a real time quantitative and qualitative patient feedback system across the cancer pathway to baseline and measure improvement.

RM Partners Patient Advisory Group

The RM Partners Patient Advisory Group has been established to work closely with and provide strategic leadership, challenge and advice to the Cancer Alliance on all matters relating to patient leadership, quality assurance including patients’ experience of care, patient involvement in service design and improvement, and tackling inequalities in care.

Developing a patient feedback system

A key component of our delivery plan is to understand patient experience and outcomes better and to put mechanisms in place to act on feedback given in a timely manner. An important aspect of this is the implementation of an innovative, real- time system to collect, monitor and analyse systematic quantitative and qualitative cancer patient feedback.

iWant Great Care has been commissioned to work with RM Partners and Greater Manchester Cancer Vanguard Innovation to develop and deploy the UK’s largest ever real time cancer patient experience feedback system. Implementation will begin in June 2017.

For more information please contact Fiona.Carr3@nhs.net